Technical support channels
Technical Support Channels:
In order for TCHT Center to achieve training and development goals, technical communication mechanisms have been provided for trainers and trainees to communicate with the technical support team to obtain guidance and solutions around the clock.
Technical Support Policy:
The technical support team works to provide its services to all users of the electronic platform in several ways to suit all the easiest desires of users, including:
Support via programs and applications to access users’ devices such as “TeamViewer”.
Support via social media chat programs (WhatsApp – Facebook – Twitter).
Direct support via phone.
Support inside the training hall.
Support via email.
Support via the technical support form on the website.
Beneficiaries of technical support services:
The center’s trainers registered on the electronic platform for the purpose of providing training courses.
All trainees joining training courses on our training platform.
Supervisors of relevant government agencies such as: the General Organization for Technical and Vocational Training and the National Center for E-Learning.
Technical support channels:
Direct call center 0114616812 during official working hours from Saturday to Thursday from 9 am to 12 pm and from 4 pm to 9.30 pm and during training course times.
Email for services and technical support: info@tc-ht.com
Social media applications
WhatsApp: 00966 551886319
Services and systems covered by technical support:
Enroll in courses and solve technical problems facing users.
Training on the electronic platform, using it and benefiting from its advantages.
Necessary qualification for users.
Attending the course and using live broadcast applications.
Obtaining the trainee certificate from the General Organization for Technical and Vocational Training.
Expected response time:
In the event that support is via WhatsApp, whether from a trainer or a trainee, it is responded to within a short period of time.
Twitter and Facebook usually respond within minutes via chat.
Email may take 30 minutes to receive the mail and then respond to it.
Roles, Responsibilities and Powers
The roles required to perform technical support are divided into several levels:
First level: Customer Service Call Center
Receives all incoming calls and provides initial technical support according to the nature of the incoming inquiries or transfers them to the relevant department.
Second level: Support Operational Department
This department completes the technical support process and verifies its completion.
Working hours:
From Saturday to Thursday from 9 am to 12 pm and from 4 pm to 9.30 pm
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